Agent Co-ordinator

Agent Co-ordinator

Where Operations Meet Opportunity.

Fuller Technologies moves industries forward by designing better ways of working — both inside plants and within our own organization. For more than 140 years, we’ve refined processes and engineered solutions that make complex operations run smoother. And the way we work internally follows the same logic: clear roles, smart collaboration, and a culture built to keep improving.

When you join Fuller, you become part of a team that values your contribution and supports your development. You’ll work with colleagues around the world, gain exposure to a wide range of processes, and grow in an environment built on trust, inclusion, and continuous learning. It’s the kind of role where capability turns into opportunity, and opportunity — into a long-term career. If you want to grow in a company where your work keeps the whole system moving — Fuller is where that happens.

About the role

Fuller Technologies (FZE) is seeking a highly organized and proactive Agent Coordinator to ensure the smooth execution, accuracy, and compliance of transactions across our global agent network. This role plays a critical part in driving operational excellence, improving data accuracy, and strengthening collaboration across multiple business entities.

About the department   

You will join the global Business Excellence team, focused on enhancing compliance, transparency, and efficiency across our international agent and reseller ecosystem. The team plays a key role in enabling scalable growth and operational consistency across regions.

Your  Responsibilities :

• Coordinate the accurate, timely, and compliant execution of agent- and reseller-related transactions while proactively resolving discrepancies and ensuring smooth order processing across global operations.
• Review, validate, and process agent claims, commissions, rebates, credits, and related transactions in accordance with contractual agreements, company policies, internal controls, and compliance requirements.
• Serve as a primary liaison between agents, distributors, and internal stakeholders including Finance, Sales, Supply Chain, Operations, Customer Service, and Legal teams to ensure effective collaboration and operational alignment.
• Maintain accurate records, documentation, audit trails, and reporting related to agent activities, orders, claims, commissions, and operational performance metrics.
• Prepare structured reports, dashboards, and detailed operational analyses to improve visibility, support business decision-making, and enhance tracking and transparency across channel operations.
• Monitor and maintain high standards of data accuracy, integrity, and consistency across ERP, CRM, and operational systems.
• Ensure compliance with internal controls, approval workflows, governance standards, contractual obligations, and established commercial procedures across all agent-related activities.
• Support onboarding, operational setup, and ongoing management of agents and channel partners across multiple business entities and international regions.
• Coordinate cross-functional communication and issue resolution across global teams and time zones to support seamless operational execution.
• Identify operational inefficiencies, process gaps, workflow bottlenecks, and data inconsistencies while contributing to continuous improvement initiatives that enhance scalability, efficiency, compliance, and operational effectiveness.
• Assist with process documentation, standard operating procedures (SOPs), and implementation of best practices to improve operational consistency and governance.
• Support internal and external audit activities by maintaining accurate documentation and responding to operational and compliance-related inquiries.
• Participate in system enhancements, reporting improvements, automation initiatives, and operational transformation projects designed to improve productivity and process efficiency.
• Escalate operational risks, discrepancies, or compliance concerns appropriately and support timely corrective action and resolution.
• Other job duties as assigned.

You bring

Required:

• Bachelor’s degree
• 5+ years of experience in coordination, operations, or administrative roles
• Advanced Excel skills (e.g., pivot tables, lookups, data analysis)
• Strong organizational skills with the ability to manage multiple priorities under pressure

Preferred:

• Experience in multinational, multi-entity environments
• Exposure to working across multiple time zones
• Additional languages (Arabic, Spanish)

Key competencies:

• High attention to detail and accuracy
• Structured, process-oriented mindset
• Strong stakeholder management and communication skills

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

Application and contact

Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.

No recruiters and unsolicited agency referrals, please.

Build a better world

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.

For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/