Airline Loyalty Programme Officer

Ensure that all transactions are processed accurately and reconcile discrepancies promptly. Handle redemption reconciliation, ensuring that all activities are accurately reflected in the system, including proper member rewards and points adjustments. Support the operations and reporting of the status match program, ensuring that all offers and status allocations are processed correctly and efficiently. Execute campaigns for member enrolment, first flight offers, and miles expiry promotions. Work closely with the marketing team to ensure timely and accurate campaign execution. Execute of repetitive, off-the-shelf campaigns at the regional or market level, ensuring timely rollouts and effective communication to members. Bachelor's degree in Marketing, Business Administration, or a related field. 4+ years of experience in customer service, marketing execution, or loyalty program operations. Strong attention to detail and the ability to work with data and dashboards. Experience in reporting and presentation, with the ability to present actionable insights. Strong communication skills and a customer service orientation.