Arabic speaking Assistant Nurse

Raleigh,NC

The ITTrainer/Technical Writer is tasked with documentation of trainingmaterials in support of the DIT transition to ServiceNow and theprocedural documentation of Standard Pre-Approved Changes (SPACs).The IT Trainer/Technical Writer will help facilitate the collectionof all training requirements and ensure that they can betransitioned to the DIT Learning Management System (LMS). The ITTrainer/Technical Writer will also track and report on the statusof training and procedural documentation to all appropriatebusiness stakeholders. In support of these activities, the ITTrainer/Technical Writer will need to coordinate with multipleservice teams from the various areas of the agency to providetraining, review documentation, distribute information and resolvequestions.

Core JobFunctions

Understanding ofthe IT Infrastructure Library (ITIL) IT Service Managementlifecycle.

Understanding ofServiceNow ITIL platform

Understanding of technical documentation requirements for Hosting,Network, Enterprise Applications, etc.

Understanding Learning Management Systems(LMS)

Prepare recordedtraining to be stored on the LMS.

Prepare training and documentation for reviewswith business stakeholders.

Operate office machinery (i.e., computer, copy machine, faxmachine).

Performmiscellaneous data entry and document preparation in support ofother departments.

Performother related duties as assigned.

Adhere to company standards and maintainscompliance with all policies and procedures.

IT Trainer/Technical Writer Requirements andQualifications

Ability toread, analyze and interpret complex technical requirements.Familiarity with the IT Infrastructure Library and IT ServiceManagement knowledge are experience highlypreferred.

Excellentanalytical and time-management skills.

Two years previous experience as an IT Trainerwith experience in technical writing or relatedfield.

Basic mathematicalskills, including the ability to calculatepercentages.

Solid verbaland written communication skills with the ability to communicate atall levels.

Proficientcomputer skills, Microsoft Office Suite (Word, PowerPoint, Outlook,and Excel).

Ability to takeinitiative, multi-task, prioritize, manage time efficient andeffectively adapt to changes.

Strict adherence to DIT guidelines, compliancelaws, and legal requirements

License(s) &Certifications

An ITIL v32011 Foundations or advanced certifications is highlypreferred