Assistant Chief Concierge

Job Summary:

We are seeking an experienced and service-driven Assistant Chief Concierge to support the Chief Concierge in leading a dedicated Concierge team and ensuring the highest levels of personalized service for our guests. The ideal candidate is well-connected, resourceful, and committed to curating memorable guest experiences with attention to detail, discretion, and a warm luxury approach.

Key Responsibilities:

• Assist the Chief Concierge in managing daily Concierge operations, ensuring efficient and personalized guest assistance at all times.

• Supervise, train, and motivate the Concierge and Bell teams to uphold the hotel’s luxury service standards.

• Respond promptly and professionally to guest inquiries, requests, and concerns—both in person and digitally.

• Organize and recommend transportation, dining reservations, event tickets, local tours, shopping, and bespoke experiences.

• Maintain strong relationships with local service providers and vendors to secure exclusive guest offerings.

• Ensure all guest profiles and preferences are updated to enhance future experiences.

• Handle VIP arrivals, departures, and special occasions with the utmost attention and care.

• Oversee delivery of mail, packages, messages, and luggage handling, ensuring accuracy and timeliness.

• Ensure a smooth flow of communication with Front Office, Housekeeping, F&B, and other departments.

• Support the Chief Concierge with scheduling, administrative duties, and service quality initiatives.

Requirements:

• Previous experience as Senior Concierge or Assistant Chief Concierge in a luxury hospitality environment.

• Strong knowledge of the local area, cultural attractions, restaurants, and events.

• Excellent interpersonal and communication skills, with a warm and professional demeanor.

• Detail-oriented, well-organized, and able to multitask in a fast-paced environment.

• Proficiency in English; additional languages are highly advantageous.

• Opera PMS or similar system knowledge preferred.

• Les Clefs d’Or membership or affiliation is a strong advantage.