Assistant Clinical Operations Manager

JOB DETAILS

Requirements

• Completion of a medical office administration program, registered nursing degree or equivalent education in a related field, with a minimum of 5 years of experience.
• Experience in managing rapidly growing teams in the medical space.
• Technical aptitude and quick learning ability with software and systems, including EMRs.
• Strong organizational skills with meticulous attention to detail.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• Thorough comprehension of patient privacy regulations and protocols for safeguarding confidentiality.
• Experience in analyzing data to make informed operational decisions.
• Fluency in English; bilingualism in French is considered an asset.

Responsibilities

• Collaborate with clinical operations, regulatory affairs, product, and patient experience teams to strategize and manage the functionality of Felix’s healthcare practitioner network and their systems.
• Assist in training, onboarding and management of a growing Medical Office Administration team.
• Assist in training, onboarding and management of a growing team of healthcare practitioners.
• Oversee internal processes at Felix such as lab result workflows, practitioner support, pharmacy and clinical communications.
• Process medical record and legal requests.
• Manage file consolidation, updates and maintenance of electronic documents, including labs and referrals.
• Develop, improve and maintain a robust system to track lab requisitions, ensuring timely receipt of results and documentation.
• Serve as a liaison between pharmacies, internal team members and healthcare practitioners, facilitating effective communication and support.
• Coordinate healthcare practitioner schedules for lab responsibilities and audio/video consultations.
• Support in maintaining clinical documentation, updating training materials and scheduling patient follow-up appointments.
• Assist in responding to external inquiries via faxes and voicemails, ensuring timely and accurate communication.
• Perform administrative and data entry tasks to support lab management processes and document management for healthcare practitioners.
• Safeguard and uphold the confidentiality of personal health information.
• Proactively identify and address roadblocks, unnecessary complexity and silos. Establish yourself as someone who breaks down barriers and defaults to a mindset of “how can we make this happen!”
• Act as a thought leader and challenge yourself and others to think outside the box
• Approach work with a no-ego attitude and be willing to jump in and do whatever it takes to get the job done

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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