Assistant Manager Business Banking Governance (UAE Nationals Only)

Job Purpose

The role supports Business Banking’s compliance and governance activities by ensuring alignment with applicable banking regulations, internal policies, and industry best practices. The position will also coordinate compliance reviews, regulatory initiatives, and updates to relevant policies and procedures.

Key Responsibilities

• Respond effectively to Business Banking client needs, resolve queries and complaints, and ensure transactions are completed accurately and on time. 
• Support the oversight and implementation of the compliance framework within Business Banking. 
• Coordinate compliance reviews, risk assessments, audits, regulatory initiatives, and remediation projects. 
• Assist in developing, reviewing, and updating policies and procedures in line with regulatory requirements. 
• Provide ongoing governance and compliance support to frontline teams, including monitoring and analyzing customer profiles.  
• Ensure adherence to legal, corporate, regulatory, and internal control requirements. 
• Respond effectively to Business Banking client needs, resolve queries and complaints, and ensure transactions are completed accurately and on time. 
• Maintain strict confidentiality and control of documents and secured items to prevent loss or misuse.

Skills and Qualifications

• Bachelor’s degree in a relevant field. 
• Relevant experience in a similar role, preferably within the UAE banking sector. 
• Good knowledge of banking products, operations, compliance, and governance requirements. 

What We Offer

• Competitive salary and benefits package.
• Strong emphasis on work-life balance and employee wellbeing.
• World-class learning, development, and career growth opportunities.
• Generous annual leave, private healthcare, and preferential banking facilities.

• Plan and execute business analysis, governance, projects and transformation initiatives in line with agreed priorities.
• Review information to ensure accurate and complete outputs.
• Resolve issues and escalate material exceptions.
• Maintain clear records and timely updates.

• Quality and accuracy
• Achievement of service levels
• Issue resolution

• Apply approved governance, change, risk and quality frameworks consistently.
• Complete required checks, approvals and documentation.
• Identify control gaps and support corrective action.
• Maintain audit-ready evidence.

• Adherence to policies and controls
• Reduction in errors
• Closure of risk actions

• Analyse performance and feedback.
• Recommend practical process improvements.
• Support automation and standardisation.
• Track improvements and sustained benefits.

• Turnaround time
• First-time-right quality
• Delivery of improvements

• Build effective stakeholder relationships.
• Communicate decisions and risks clearly.
• Share knowledge and guide colleagues.
• Support an inclusive and accountable team.

• Stakeholder confidence
• Communication quality
• Team capability

• Bachelor's degree in Business Administration, Finance, Strategy, Project Management, or a related field.
• Relevant banking or professional certification is preferred.
• Ongoing professional development in banking regulation, risk management and digital ways of working.