Assistant Manager, Fraud Detection

Job Purpose:



Work in Fraud Risk Management team and assist in achieving the overall objective of improved visibility and effective fraud prevention for all Banking channels, with initial focus on Cards and Online channels

Principal Accountabilities:



Work Management

Responsible for identifying, analyzing, and developing containment and remediation plans for fraud incidents impacting CBD

Regular monitoring of emerging threats to gain insight into the evolving threat landscape affecting Banking channels

Ensure 100% of cases created in Intuition system is actioned the same day

Perform the analysis of confirmed fraud cases to identifying root cause and develop corrective measures

Work with cross-functional teams across CBD for collaboration on fraud risks and investigations

Undertake monitoring of transaction originating from digital channels to identify any suspicious patterns that may result in a fraud and take corrective action to proactively prevent fraud

Provide periodic feedback to Head of Fraud Risk Management to enhance fraud detection rules to improve detection rates

Identify new and emerging patterns of fraud and make recommendations for new controls and improved monitoring

Provide the required support and assistance to fraud investigator to complete investigations in a timely manner

Prepare monthly reports covering key metrics on the fraud monitoring activities for management reporting

Actively participate and contribute to the success of key strategic initiatives underway by the fraud risk management unit 

Education and Experience:

5 to 7 years’ experience as a fraud analyst in payments, digital channels or credit cards within banking industry

Advanced knowledge of merchant, credit card and digital banking products

Knowledge of issuing and acquiring card fraud, online banking and payments fraud prevention tactic

Systems: Falcon, Vision+, Threatmetrix, Splunk