Assistant Manager, Housekeeping - FIVE Palm Jumeirah

An Exhilarating
Opportunity

Are You Ready for a Daring Challenge
with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels
and Resorts is Redefining ‘FIVE -Star’ Hospitality and Setting the Gold Standard
across the Industry.

Join the FIVE Tribe - and Get Ready to
Make Waves.

The Candidate

A Driven Self -Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast -Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A ‘Can -Do!’ Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go -Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as an Assistant
Manager, Housekeeping will Empower you to deliver Exceptional Experiences
across our award -winning Lifestyle Destinations. Jump on Board and Unlock your
Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A
  minimum of 3 years of Managerial Experience in a Luxury Hotel environment in
  the UAE.
  
• High School Diploma or equivalent
  Qualification, with a preference for additional certifications or training in
  Hospitality Management or Housekeeping Expertise.
  
• Knowledge and experience with Forbes
  and/or Leading Quality Assurance (LQA) Standards is advantageous.
  
• Computer
  literacy, with a mastery of Word, Excel, and Outlook, while possessing an
  exceptional knowledge of Hotel PMS, specifically Opera.
  
• Strong
  understanding of Industry Regulations is beneficial.
  
• A
  Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every
  aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal
  skills, leveraging
  strong verbal and written skills to engage effectively with guests, FIVE Tribe
  Members, and stakeholders.
  
• Next -Level
  Organisational and Supervisory skills, effectively leading and inspiring the
  FIVE Tribe to New Heights.
  
• Find
  creative solutions and take ownership of all duties and tasks assigned, while
  ensuring an unparalleled Journey at FIVE.
  
• Skills
  in Improving Customer Satisfaction and Driving Profitability, showcasing a
  commitment to Industry -Leading Standards.
  
• ‘FIVE -Styled’ Visionary thinking by finding creative solutions, while
  taking Ownership for all duties and tasks assigned.
  
• Impeccable
  communication skills, both verbal and written, with fluency in English.
  Additional languages are a Plus.
  
• A
  hands -on attitude, fuelled by a ‘Can -Do!’ Spirit.
  

Key
Responsibilities

• Oversees the
  Administration and Management of FIVE’s award -winning Housekeeping Operations
  with a ‘FIVE -Styled’ Approach.
  
• Ensures the
  Highest Level of Guest Service through the application of FIVE’s Standard
  Operating Policies, delivering sensational Experiences that Exceed
  Expectations.
  
• Manages the
  Housekeeping Operations with a next -level Approach, supporting the Housekeeping
  Manager through facilitating Guest Interactions, handling and resolving
  complaints, and upholding industry -leading Cleanliness Standards.
  
• Audits and
  Trains the Housekeeping Team meticulously on Cleaning and Hygiene standards,
  fostering a ‘FIVE -Star’ environment.
  
• Acts as a
  liaison to Coordinate the Efforts of Housekeeping, Engineering, Front Office,
  and Laundry to foster cohesive Teamwork.
  
• Documents
  and resolves issues swiftly in collaboration with the Front Desk to uncover any
  Discrepancies.
  
• Provides the
  Highest Quality of Service to Guests at all times, anticipating and exceeding
  Guest Expectations by Setting the Gold Standard in the industry.
  
• Inspects
  Guest rooms, public areas, pool, etc. after thoroughly being cleaned by the
  Housekeeper to uphold FIVE’s Standards of Cleanliness.
  
• Runs sold
  room Reports, verifies room status, determines discrepant rooms, prioritises
  room cleaning, and Updates the status of departing Guests’ rooms seamlessly,
  fostering efficient Communication across Departments.
  
• Prepares,
  distributes, and Communicates Changes in Room Assignments with a sensational
  Attitude.
  
• Communicates
  issues to the next shift with Enthusiasm and completes any Required Paperwork
  with a remarkable Attention to Detail.
  
• Assists
  Management in hiring, training, scheduling, evaluating, counseling, and
  disciplining other ‘FIVERs’, while motivating and coaching the FIVE Tribe
  towards boundary -breaking Success.
  
• Follows
  FIVE’s Safety and Security Policies and Procedures, Reporting any maintenance
  problems, safety hazards, accidents, or injuries immediately.
  
• Completes
  all required Safety Training and Certifications with a ‘Can -Do!’ attitude.
  
• Maintains a
  top -notch Personal Appearance and clean Uniform, ensuring a Professional and
  Insta -Perfect Look.
  
• Maintains
  the Confidentiality of Proprietary Information and protects Company Assets with
  utmost Dedication.
  
• Assists
  Management in maintaining the financial expenses every month, providing
  valuable Insights to increase Profit.
  
• Conducts
  Monthly Inventories with ‘FIVE -Styled’ Precision.
  
• Embraces being a great Team Player and a Motivator, elevating the ‘Vibe
  at FIVE’ to new heights.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident
yet Self -Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and
apply it to create Insta -Perfect Experiences for our Guests that keeps them Coming
Back for More. If you Dream of being surrounded by Like -Minded Individuals who
share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next -Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury
Living and Hospitality, with its UAE -based Destinations being the first and
only Hotels in the UAE to obtain the International Renewable Energy
Certificates (I -REC) for achieving 100% renewable electricity for 2022. The
company's Science -Meets -Styled ‘Sustainable Indulgence’ Ethos has led to a
completely LEED Platinum -certified operational hospitality portfolio. FIVE Palm
Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings.
FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an
impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one
of just five hotels worldwide to receive Platinum Certification. FIVE
illustrates its Commitment to making ‘Sustainability without Compromise on
Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum
(BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope
of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70
nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse
and Inclusive Workforce as an Equal -Opportunity Employer. Accordingly, FIVE
does not discriminate based on disability, race, age, sex, gender, sexual
orientation, ethnicity, religion or belief, nationality, marital status, or any
other basis protected under national or local laws. Ranked 10th on the Great
Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more
than a group of people working together – it is a Family bonded by common Values
and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and
Resorts

FIVE Hotels and Resorts prides itself
on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish
Destinations are the epitome of Glamour and Experiential Luxury, and currently
consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE
LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who
Breaks Boundaries and offers Unbeatable Next -Level Experiences at FIVE’s
award -winning Hotels, Dining Concepts, and 360 -Degree Immersive Nightlife
Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of
High Achievers who Fearlessly Challenge Conventions on a Global Stage.