Assistant Manager, Housekeeping (Rooms)

Summary
The Assistant Housekeeping Manager plays a vital role in maintaining the highest standards of cleanliness and comfort for our guests. Responsible for supporting the overall management of the housekeeping department, they ensure a clean, comfortable, and well-maintained environment. Dedicated to upholding the impeccable standards of cleanliness and luxury synonymous with our esteemed hotel brand, the Assistant Housekeeping Manager works closely with the Housekeeping Manager to oversee all facets of housekeeping operations.

Responsibilities 

•    Coordinate, schedule, and supervise the housekeeping team, ensuring every guest encounters an environment of unparalleled comfort and luxury.
•    Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to uphold stringent cleanliness, hygiene, and maintenance standards.
•    Manage inventory of cleaning supplies, linens, and equipment, ensuring timely replenishment and seamless operations.
•    Respond promptly and effectively to guest concerns and requests related to housekeeping services, collaborating with other departments to enhance the overall guest experience.
•    Ensure compliance with health, safety, and sanitation standards set by local regulations and the hotel, implementing proper procedures for hazardous materials and waste disposal.
•    Assist in preparing and managing the housekeeping department budget, identifying cost-saving opportunities without compromising quality.
•    Conduct performance evaluations for housekeeping staff, providing feedback, recognition, and support for professional development opportunities.
•    Foster a positive work environment that encourages teamwork, collaboration, and excellence, motivating and inspiring staff to deliver exceptional service consistently.
•    Assist in the supervision, training, and development of the housekeeping team to maintain high standards of cleanliness and guest satisfaction.
•    Oversee the quality assurance program to ensure adherence to cleanliness and maintenance standards in guest rooms, public areas, and back-of-house areas.
•    Assist in creating and managing housekeeping staff schedules to ensure adequate coverage and efficient operation.
•    Work closely with other departments, especially front office and maintenance, to ensure seamless coordination and communication.
•    Assist in controlling departmental expenses within budget guidelines while maintaining high standards of service.
•    Prepare regular reports on housekeeping operations, including occupancy rates, inventory levels, and staff performance.
 

Experience/Certificates/Education
•    Prior experience in a similar role internationally or a minimum of 2 years in a luxury hotel, demonstrating a strong understanding of luxury hospitality standards.
•    Exceptional leadership skills and refined communication abilities, inspiring and empowering team members to achieve excellence.
•    Expertise in luxury housekeeping operations, including advanced cleaning techniques, meticulous inventory management, and stringent quality assurance protocols.
•    Ability to thrive in a dynamic, fast-paced environment while upholding exacting standards of luxury hospitality.
•    Familiarity with sustainability practices in housekeeping is advantageous, reflecting a commitment to environmental stewardship and progressive luxury service standards.

These qualifications and attributes are crucial for excelling in the role of Assistant Manager, Housekeeping ensuring effective leadership, operational excellence, and outstanding guest experiences.

This position requires a dynamic and innovative individual who can lead a team to deliver high-quality results and exceptional guest experiences.

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.