Assistant Outlet Manager - Al Fayrooz Lounge - Jumeirah Al Qasr

About the Company: Jumeirah's hotels and resorts are renowned for their prestigious and captivating properties; from the iconic Jumeirah Burj Al Arab in Dubai and the luxurious Arabian palaces at Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island, the all-villa luxury resort in Bali, and the art-inspired Jumeirah Capri Palace in Italy. Jumeirah’s commitment to exceptional service and guest experiences is evident in each property, from the modern twist on British classics at Jumeirah The Carlton Tower in London to the futuristic setting of Jumeirah Nanjing in China.

About Jumeirah and Madinat Jumeirah Resort:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels –Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina A’Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitnessand leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

Job Summary: An opportunity has arisen for an Assistant Outlet Manager to join the team of Al Fayrooz Lounge located in Jumeirah Al Qasr Requirements: The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, Italian, Spanish, German, or French) is required for this role.
• At least 1 year of experience as an Assistant Outlet Manager within the Luxurious Hotel Industry.
• High working proficiency with Microsoft Programs, Micros PMS, SevenRooms and etc.

Responsibilities: An opportunity has arisen for an Assistant Outlet Manager to join the team of Al Fayrooz Lounge located in Jumeirah Al Qasr . The main duties and responsibilities of this role are:

Operational:

• Hands on operator that lives and leads the perfect guest experience
• Monitor staffing levels and the competence of colleagues.
• Conduct performance evaluations, training sessions, and provide guidance, coaching, and counseling to colleagues.
• Contribute to the implementation of marketing activities to achieve desired outcomes.
• Assist the Outlet Manager in analyzing results of quality assessments and take necessary actions to address any issues promptly.
• Conduct regular briefings and meetings to ensure colleagues are well-informed to perform their duties.
• Assist GREs in maximizing tab/sent through proper seating philosophy and reservations management.

Administrational:

• Collaborate with the Outlet Manager to execute the F&B marketing plan as needed.
• Consistently maintain updated hard copies of department SOPs.
• Assist in managing department forms and records according to JI standards for Document Control, encompassing various aspects such as:
  
  • Colleague attendance data
  • Colleague records
  • Daily Briefing Sheets
  • Cleaning Schedules/Checklists
  • P&L analysis
  • Budgetary reports
  • Telephone Test Call Results
  • CSI & Customer Feedback
  • Maintenance of records related to education, training, skills, and experience.

Required Skills:

• Strong communication and interpersonal skills.

Required Education: Work Hours: 8 Hours a Day Experience in Months: 12 About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

The ideal candidate for this position will have the following experience and qualifications: Strong communication and interpersonal skills. Proficient in English and a second language (Russian, Italian, Spanish, German, or French) is required for this role. At least 1 year of experience as an Assistant Outlet Manager within the Luxurious Hotel Industry. High working proficiency with Microsoft Programs, Micros PMS, SevenRooms and etc.
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