Assistant Relationship Manager, Royal & VIP ( UAE National)

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

Job Purpose:

You will be responsible to deliver banking services to Royal and VIP customers under Private Banking to ensure the highest level of customer satisfaction.

Principal Accountabilities:

ARM’s would primarily be responsible to support the RMs in managing their portfolio’s effectively, and act as a support function & backup for these RMs on their day to day operational / service requirements.

Open new account adhering to the Bank’s requirements; maintain customer files, issue drafts and routine payments in order to serve the needs of Wealth Management customers effectively.

Review customer applications (A/c opening, loans, credit cards, etc) to confirm their completeness and initiate processing, by deciding those cases within delegated level of authority and escalating the remaining to the appropriate authorities.

Maintain custody of all Debit & Credit cards, ensuring adherence to respective SOP

Strict adherence to Compliance / AML guidelines, as well as with internal Business Risk / audit requirements in line with the Banks’s policy, to ensure high standards of uniformity and consistency across the Bank.

Compliance related queries, AML alerts / RFI’s will be closed by ARMs in consultation with RMs and whenever a visit is required to be done, assistance of RM will be taken and will act a support function for them (when required) .

Service & Quality

Establish effective & professional communication (both internal and external) to ensure turnaround time within designated parameters and higher client satisfaction levels.

Establish good liaison with customers for their day to day banking requirements and professionally manage customer queries to enhance customer satisfaction.

People

Identify the area of self-development & competencies to hold higher responsibilities.

All e-learning/training initiatives to be completed as required within timeline.

Others

Develop competitor awareness to assess the extent to which the Bank’s products and services are competitive and to provide suitable feedback to Line Manager

Education and Experience

Minimum Bachelor Degree in Economics or Finance or Business Management

3 years banking experience, preferably in dealing with Private Banking clients