Assistant SPA Manager

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

As a Assistant SPA Manager, you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences.



What you will be doing:

• Oversee and manage all day-to-day spa operations to meet business objectives.

• Develop long-term strategies, performance benchmarks, and standards to deliver     consistent high-quality service.

• Promote teamwork and a collaborative environment, placing emphasis on service excellence.

• Provide direction, coaching, and motivation to team members, setting clear expectations and goals.

• Participate in hotel leadership meetings and cross-department collaboration.

• Create and manage staff schedules aligned with business demands, special events, and operational priorities.

• Ensure all team members are trained to the highest standard.

• Promote and sell spa services and treatments to maximize revenue.

• Monitor individual retail performance, providing coaching and incentives to drive sales.

• In collaboration with other key departments, plan and execute spa promotions and    seasonal packages, evaluating success and ROI.

• Minimum experience of two years in a similar role in a luxury hotel.

• Proven team leader with a high level of energy and motivation and a proven track record of living the company’s values.

• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.

• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.