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ATM Support - Digital Channels

icon building Company : Vam Systems
icon briefcase Job Type : Full Time

Number of Applicants

 : 

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Job Description - ATM Support - Digital Channels

Job Description

Nair Systems is currently looking for ATM Support - Digital Channels  for our UAE  operations.

 

Job Purpose

The ATM Coordinator is responsible for managing and supporting ATM-related operational

activities and projects. The role also supports operational dependencies where ATM

functions intersect with digital channels.

Experience

  • 5+ years’ experience in banking project.

Key Responsibilities

A. Support for ATM Upgrades & Changes

  • Coordinate ATM installations, upgrades, replacements, and relocations.
  • Participate in UAT for new ATM features or compliance-driven changes.
  • Assist with enhancements such as deposit modules, biometric features, UI changes, or
  • authentication integrations.

B. Digital Channels Support

  • Resolve issues where ATM card status or failed ATM transactions impact online banking.
  • Support IB-related complaints (password reset, token issues, card linking).
  • Coordinate ATM & IB-related downtime issues with relevant teams.

C. Vendor & Internal Coordination

  • Liaise with ATM vendors, network providers, mall management, and security companies.
  • Collaborate with ITD, COPS, Admin, Retail Banking, and Digital Channels Team.

D. Project Support

  • Assist in ATM related projects and system enhancements.

3. Knowledge, Skills & Abilities

  • knowledge of ATM operations and its functions
  • Good understanding of Digital banking channels and dependency areas.
  • Strong coordination, reporting, and analytical skills.

Joining time frame: 2 weeks (maximum 1 month)

 

 

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