Auto Finance Loan Processing & Quality Analyst

We have an urgent requirement for Auto Finance Loan Processing & Quality Analyst experience for one of our client in Abu Dhabi/Dubai.

Hands-on experience reviewing/processing UAE Auto Finance documents is MUST

Strong understanding of CBUAE regulations, consumer protection rules is MUST

Track record of maintaining exceptionally high First Pass Rates is MUST

1. Role Purpose

Review and validate Auto Finance applications submitted by frontline staff to ensure 100% accuracy, policy compliance, and error-free submissions to Assets Support Operations (OPS)—maximizing First Pass Rate (FPR) and optimizing Turnaround Time (TAT).

2. Mandatory Skill Sets

Candidates must meet all mandatory requirements below to qualify.

• Auto Finance Knowledge: Hands-on experience reviewing/processing UAE Auto Finance documents (KYC, bank statements, salary certificates, trade licenses, vehicle valuations).


• FPR & Quality Assurance: Track record of maintaining exceptionally high First Pass Rates (FPR) with zero tolerance for compliance or data errors.


• CBUAE Compliance & Risk: Strong understanding of CBUAE regulations, consumer protection rules, AML/KYC guidelines, and credit policies.


• Technical & System Skills: Fast, accurate alphanumeric data entry; proficiency in Core Banking / Loan Origination Systems; advanced MS Excel for MIS tracking.


• Stakeholder Management: Strong communication skills to manage frontline queries, clear rejections, and enforce documentation standards professionally.

Key Responsibilities

• Quality Review: Conduct thorough pre-submission audits on applications to eliminate errors before reaching OPS.


• Discrepancy Resolution: Flag gaps or policy deviations to sales staff; re-verify and resubmit rejected/returned applications promptly.


• SLA & MIS Management: Achieve daily processing KPIs/TAT targets and maintain real-time MIS trackers and logs.


• Compliance & Continuous Improvement: Adhere strictly to ADIB internal controls, product guidelines, and complete assigned regulatory trainings.

Minimum Qualifications

• Education: Bachelor’s Degree in Business, Finance, Banking, or related field.


• Experience: 2–4 years in UAE Retail Banking / Auto Finance operations, application pre-screening, or quality control