AVP & Lead, Collections

• Sub Division: Credit and Collections - Consumer Banking
• Division: Group Credit

Job Description

To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool.

Strategic Responsibilities

• Supervise and manage a team of collectors to ensure that the collection targets are met.

•Implement collection strategy, techniques and procedures at various delinquent stages of the accounts.

•Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills.

Core Responsibilities

•Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.

•Assist in creating an incentive structure to ensure that good performers are rewarded.

•Ensure capacity planning is in place and a load-balancing is done for the unit.

•Review the collection reports on a daily basis and discuss the performance with the team.

•Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country

•Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria.

•Ensure low risk Audit rating for the unit.

•Ensure that the team targets are met on a monthly basis

•Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections.

•Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.

Key Performance Indicators :

• Adherence to Collection Policies and Procedures
• Adherence of Collection Targets / Budgets
• Ensure compliance whilst dealing with Customers
• Nil High Risk Audit observations.

Key Interactions :

Internal

• Collections Team Leaders, Managers
• Consumer Banking Operations
• Branch Managers,
• Auditors

External

• Lawyers and other Government Authorities
• Companies on the Target Listing,
• Customers / Representatives

Qualifications

• Bachelor’s Degree
• Minimum of 10 years of experience in consumer banking with at least 5 years in a supervisory role