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Bellman

Job Description - Bellman

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

Job Description

  • Greet and welcome guests.
  • Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
  • Maintain VIP/Group and individual arrivals reports.
  • Attend to inquiries and provide accurate information to guests.
  • Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
  • Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Qualifications

  • Proficiency in Opera
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • At least 1 year experience working on a similar role.
  • Hospitality background is preferred. 
  • Fluency in English; additional languages are a plus.
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