Boutique Supervisor

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Acting as an ambassador of Alaia, the Boutique Supervisor is responsible for inspiring and developing the store team to successfully reach quantitative and qualitative targets. The Boutique Supervisor is a strong leader, with an entrepreneurial spirit, who is able to collaborate with business partners (internal and external) to drive all business initiatives, gain support and cooperation to drive the business forward. He/She is a strategic thinker who is able to provide action plan recommendations, make decisions and solve problems.

Sales Performance

• Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty

• Identify business opportunities and implement actions to consistently achieve or exceed monthly and annual store sales plan

• Direct sales team to drive client development activity and cultivate new and existing clients

• Demonstrate sales leadership by playing an active role on the sales floor and managing clients' relationships personally

• Manage and motivate the team to drive business through key product pillars

• Implement a business development action plan, based on the building of a solid network of corporate partners and business bringers

Client Experience

• Elevate the in-store experience by consistently delivering memorable moments

• Ensure continuous guest experience management presence on the sales floor, coaching the team according to the Alaia selling ceremony

• Optimize hospitality and store amenities to create unique experiences

• Take action to improve client service – before, during and after sales

CRM & Clientele

• Responsible for driving the instore focus from walk-in in customer business to proactive outreach and meaningful client relationship building. Build store’s client development strategy and support team in development of their own client development strategies

• Monitor the luxury fashion local market performance, including product, price, and competitors' activities and make suggestions to improve and enhance store performance

Operations

• Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed

• Act as Finance liaison in relation to regional vendor/invoicing management (PO/MIGO management) as well as any reports on boutique activity needed as per local regulations

• Propose and develop streamlined and cost-effective external vendor relationships

• Consolidate and escalate new/recurring IT challenges

• Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.

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