Business Analyst

JOB
PURPOSE

The Business Analyst will be a
vital link between our information technology capacity and our business
objectives by supporting and ensuring the successful completion of IT
projects and product enhancements. The ideal candidate will be a self -starter
with a strong ability to handle multiple concurrent and changing assignments,
prioritize work endeavours to meet on -time and on -budget targets.

ACCOUNTABILITIES

§  Follow
all relevant departmental policies, processes, standard operating procedures,
and instructions so that work is carried out in a controlled and consistent
manner.

§  Manage technology changes and product enhancements,
working collaboratively with key stakeholders to translate business
requirements into appropriate functional specifications.

§  Develop UI/UX or other
artifacts to facilitate requirement refinements as needed.

§  Capturing
use cases, user stories and acceptance criteria and collaborate closely with the development and QA team to
clarify and plan the product roadmap.

§  Serve as the expert to drive the planning and
prioritization of projects and product enhancements and ensure alignment
between business strategy and tech initiatives.

§  Manage
project lifecycle phases and provide to program management team reports on
project status, identifying mitigating option to keep on track.

§  Utilize and maintain communications on
project management tool.

§  Identify, document, and investigate issues
reported by our customers and work with our IT teams to find the root cause,
understand the problem, and help come up with solutions.

§  Contribute to the evolution of our tech stack, continuous improvement of systems, processes and practices considering
‘international best practice’ by acquiring
and maintaining knowledge of emerging technology and tools.

QUALIFICATIONS, EXPERIENCE, & SKILLS

§  Bachelor’s
degree in computer science, or an equivalent combination of technical
education, training, and work experience.

§  Minimum
of three years’ experience in software business analysis role.

§  Proven
ability to manage stakeholder communications and facilitate workshops,
demonstrating strong verbal and written skills.

§  Experience
in process modelling and prototyping.

§  Knowledge
of/experience with QA processes and testing requirements.

§  Excellent
spoken and written English communication skills.

§  Good
organizational skills and detail -oriented mindset.

§  Fluency in Microsoft Office Suite
(Excel, Word, PowerPoint, Visio, etc).

Good to Have:

§  Experience with Salesforce/ Mobile
applications.

§  Experience working with user stories in an agile
framework.

§  Experience in JIRA or similar defect tracking
tools.