Business Analyst (Newgen)

We are seeking a skilled Business Analyst with
hands -on experience in Newgen platforms to support operational
transformation initiatives within the banking sector. The role focuses on
workflow automation, process optimization, document management, and low -code
application development. The ideal candidate will bring strong domain knowledge
in Banking and Financial Services, along with proven experience in requirements
gathering, business process analysis, and solution delivery using Newgen BPM
platforms such as iBPS, OmniDocs, BAM, O2MS, or similar modules.

This role requires close collaboration with business
stakeholders, product owners, solution architects, and development teams to
deliver automation and operational efficiency across key banking areas,
including Trade Finance, Credit Approval and Lending, Loan Origination,
Customer Onboarding, and Account Opening and Maintenance.

Key Responsibilities

• Work
  closely with business stakeholders, SMEs, and technical teams to gather,
  analyze, and document functional and non -functional requirements for
  Newgen -based solutions.
  
• Analyze
  existing business processes and workflows to identify gaps and
  inefficiencies, and recommend optimized process designs to improve
  operational efficiency and productivity.
  
• Facilitate
  workshops, brainstorming, and requirement -gathering sessions to map key
  banking processes including Trade Finance, Lending, Corporate Banking,
  Customer Onboarding, and Account Maintenance.
  
• Translate
  business needs into clear functional specifications, user stories, process
  flows, and use cases; develop and maintain documentation such as BRD, FRS,
  gap analysis, and impact assessments.
  
• Define
  and document integration requirements between Newgen platforms and
  internal/external systems, including core banking systems, middleware,
  customer -facing channels, and third -party or regulatory systems.
  
• Assess
  and support management of operational and financial risks, ensuring
  solutions comply with bank policies, standard operating procedures, and
  regulatory requirements.
  
• Collaborate
  with Newgen implementation teams to design and configure workflows, forms,
  business rules, and system integrations.
  
• Support
  User Acceptance Testing (UAT), ensuring solutions meet business
  expectations and regulatory standards.
  
• Support
  deployment, go -live, and post -implementation phases to ensure smooth
  transition and user adoption.
  
• Act
  as a subject matter expert in BPM, workflow automation, and banking
  operations.
  
• Serve
  as the primary liaison between business users and technical teams to
  ensure clear communication and timely delivery.
  

Requirements

Required Skills & Qualifications

• Bachelor’s
  or Master’s degree in Computer Science, Information Systems, or a related
  discipline.
  
• 8+
  years of experience as a Business Analyst, including 5+ years of hands -on
  experience delivering Newgen platform implementations (iBPS, OmniDocs,
  BAM, O2MS, or similar).
  
• Strong
  domain expertise in Banking and Financial Services, with experience across
  Lending, Trade Finance, Payments, and Customer Onboarding.
  
• Demonstrated
  experience in requirements elicitation, process re -engineering, workflow
  design, and functional documentation.
  
• Hands -on
  exposure to BPM platforms, system integrations, and digital process
  automation initiatives.
  
• Working
  knowledge of project management methodologies and tools such as JIRA or
  equivalent.
  
• Excellent
  communication, analytical, and stakeholder management skills.
  
• Fluent
  in English.
  

Preferred Skills

• Experience
  in digital transformation and automation initiatives in Banking and
  Financial Services (BFSI).
  
• Certifications
  such as CBAP or Agile certifications are a plus.