Number of Applicants
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Strong experience in Business Process Management (BPM)
Hands -on experience with:
As -Is / To -Be process documentation
BPMN 2.0
Process mapping & modelling
SOP preparation
BPM Tools:
SAP Signavio / ARIS / Bizagi / Visio (any one mandatory)
Hospitality & Golf Process Exposure:
Guest journey & service lifecycle
Front office & back office operations
Booking & reservation workflows
Billing & payment processes
Refund handling & service recovery
Escalation & complaint management
Ability to clearly explain Process Maturity Model (L0–L6/L7) step -by -step
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