Business Systems Analyst

We are looking for a Business Systems Analyst to join our Technology team. The successful candidate will be responsible for analyzing business requirements, system functionalities, workflows, and integrations across the company's digital platforms.

The Business Systems Analyst will act as a bridge between business stakeholders, developers, QA, and technical teams, ensuring that business requirements are clearly understood, documented, and translated into effective and practical system solutions.

Responsibilities

• Gather, analyze, and document business and system requirements.
  
• Prepare BRDs, FRDs, User Stories, and Acceptance Criteria.
  
• Analyze systems, modules, workflows, and business processes.
  
• Identify system gaps, issues, dependencies, and opportunities for improvement.
  
• Create Process Flows, As-Is / To-Be Workflows, and system diagrams.
  
• Analyze APIs, integrations, webhooks, and data flows.
  
• Work with developers and QA teams to clarify requirements and resolve issues.
  
• Prepare and support UAT scenarios and functional testing.
  
• Analyze systems such as CRM, PBX, WhatsApp, HRMS, Portals, Websites, and Mobile Applications.
  
• Maintain accurate and updated system and process documentation.
  
• Coordinate with business and technical teams throughout the development process.
  

Requirements