Care Coordinator

MAIN PURPOSE OF JOB

The Care Coordinator plays a key role in supporting patients throughout their care journey within the assigned unit or program by coordinating appointments and services, ensuring timely follow-up, facilitating communication between patients and multidisciplinary teams, and supporting continuity of care. The role provides patients with appropriate information, guidance and non-clinical support across relevant touchpoints while ensuring a culturally sensitive, confidential and patient-centred experience. The Care Coordinator works closely with clinical and administrative teams to facilitate an organised patient pathway, maintain accurate documentation and proactively address coordination requirements that may affect the patient's experience or progression of care within the assigned unit or program.

KEY RESPONSIBILITY AREAS

KEY RESPONSIBILITY AREAS

1 Patient Navigation and Appointment Coordination

2 Patient Communication and Response Management

3 Patient Education, Guidance and Support

4 Patient Experience and Care Coordination

5 Documentation and Information Management 

REQUIRED EDUCATION

ESSENTIAL EDUCATION • High School Diploma or equivalent and a formal accredited 6-month healthcare course OR Diploma in Nursing or equivalent from an institution accredited in the home country. DESIRED EDUCATION • Certification or training in patient services, healthcare communication or care coordination. • Additional training in cultural sensitivity, patient experience or hospitality is preferred.

REQUIRED EXPERIENCE

At least 2 years of experience in healthcare or patient-facing administrative roles. • Experience in appointment coordination, patient interaction or front-line clinical/healthcare operations. • Experience supporting patients through appointments, investigations, procedures, follow-ups or other stages of a care pathway. • Experience coordinating with clinical and administrative stakeholders to facilitate patient services.

DESIRED EXPERIENCE • Previous experience in a care coordination, patient navigation or patient services role. • Experience relevant to the assigned unit or program is highly desirable. • Experience handling multi-channel patient communications. • Experience working with multidisciplinary healthcare teams. • Experience supporting patients through multi stage or complex care pathways. 

REQUIRED JOB SKILLS AND KNOWLEDGE