Cashier Agent

Area of Responsibility

Purpose of the Job

Key Responsibilities

Accountabilities Excess Baggage Cash Counter

• Cash collection from customers

• Responsible for the Shift wise collection towards EBT Pax without ticket Special baggage handling etc. should  be counted and accounted for in a proper manner.

• Collection in Forex USD

• Any collection in foreign currency USD must be accounted for in the local currency at the Prescribed Exchange rate. The denomination in Forex should be mentioned in the shift cash Report and the receipt of the exchange house to be enclosed as supporting document.

• Credit card transactions

• Ensure that Only VISA and Master cards are accepted for credit card transactions and a processing fee @2% on the transaction amount should be added while accepting credit cards.

• Provide information to customers regarding credit card usage and ensure policies and procedures on using credit cards are being followed for smooth transaction.

• Receipt preparation and system updation

• Ensure proper cash credit card collection and coupons collected in the shift.

• Verification of collection and receipt

• Verify the receipt and ensure that the collection should match with the receipt prepared both cash and credit card. Any discrepancy found must be corrected before receipt preparation.

• EBT Receipt preparation Reports and Stock Management

• Prepare receipt in system for AWB of airlines based on weight and sorting the same as per airline                             requirement.

• Prepare the  airline wise payable statement updating the Stock register and maintain the airline

• AWB stock.

• System Receipt preparation for Hala shift collection

• Check the Hala shift collection report and account the same in the system.Ensure the Detailed Schedule for services are maintained and any discrepancy in the shift report should be informed to Cashier coordinator.

• Lounge Coupon issue collection

• Maintain the Lounge coupon issue collection register and highlight long pending cases to the cashier coordinator.

Key Responsibilities Continued

Accept advance for Cash Flights and prepare receipt

• Accept advance from airlines agents towards cash flights and prepare receipt for Customer and account the same in the system.

• Cash Flight closing

• Ensure that a complete set of service rates must be available in cash office for closing the cash flights. Must understand the flight closing procedure and the intricacies involved in it. 

• Interaction among staff

• Maintain a log book for the discrepancy followup details any internal procedure Information needs to followed etc. are recorded for ready reference of shift staff.

• Help Desk Revenue

• Verify and prepare receipt for the Help desk revenue and highlight any errors for proper accounting.

• Lost and Found Revenue Collection

• To account for the Lost and Found revenue based on the statement and collection from the Customer Service.

• Collection during bank holidays

• Ensure that any collection during the bank holidays must be counted and kept in safe for deposit into bank on the next working day. Generally all collections are to be deposited to the bank on the same day.

• Reconciliation reports

• Provide reconciliation reports wherever required Online visa credit card transactions help desk Ticket sale Lounge Coupons etc. Cashier must be well prepared with the reports in the area of their operation.

• Miscellaneous

• Assist the cashier coordinator if required in case of emergency. Alert cashier coordinator in case of no feedback on discrepancies by Hala CS department.

• Coordination with Finance

• Accept documents sent from finance for handing over to airline customers other departments.

• Attend to queries

• Attend all customer and department related queries in a swift manner.

• Filing

• To file the documentsvouchers handled in a chronological order and produce the vouchers as and when required

• Overall accountability

• To be responsible and accountable for any type of query information required in the respective areas handled and suggest the cashier coordinator will inputs for facilitating smooth cash office functions.



Note  The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.

Key Responsibilities Continued

Key Responsibilities Continued

Qualifications

Experience

Experience Continued

Skills

Competencies

About Sharjah Aviation Services