CENTRAL RESERVATIONS & CUSTOMER SERVICE MANAGER

We're Hiring: Central Reservations & Customer Service Manager
Are you a dynamic leader with a passion for guest service and a strong network in the tourism and hospitality sector? Join a prestigious hospitality group in Dubai and play a key role in shaping world-class customer experiences!

Key Highlights:

• ️ Must have strong links with tour operators and DMCs
• ️ Experienced in handling high-level guest complaints
• ️ Strong leadership and interpersonal skills a must

You'll Be Responsible For:

• Overseeing LARGE venue reservations & optimizing booking performance
• Leading a proactive customer service team
• Training, coaching, and driving high service standards
• Enhancing revenue through B2B collaboration and upselling
• Resolving guest issues with professionalism and empathy

Minimum Requirements:
3+ years in a managerial role
Proven leadership in reservations & customer service
Ability to multitask and lead under pressure
Experience with group bookings and B2B travel partners

Ready to take the next step in your hospitality leadership journey?