Client Relations Officer

• Providing clients and professional partners with license -related information in
  line with organizational time -frames and guidelines
  
• Issuing quotes and providing license -related documentation to clients and
  professional partners
  
• Monitoring and updating the CRM system regularly when managing a
  portfolio of work
  
• Accurately analyzing the content of all documentation such as passports,
  application forms and resolutions
  
• Responding to all partners’ and clients’ emails and queries on a range of
  scenarios faced by licensees
  
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation
  and integrity is maintained
  
• Fostering long -lasting business relationships with clients and professional
  partners
  
• Handling complaints and finding optimal solutions to ensure clients’ happiness
  and retention
  
• Operating closely with sales, finance, and renewals departments
  
• Performing other job -related duties as assigned by Management
  

Requirements

• Full English proficiency is required
  
• Additional spoken languages are a plus
  
• Intermediate computer literacy is required e.g., MS Office
  
• Excellent customer service skills with the ability to communicate effectively
  on phone calls, via email, and during sporadic face -to -face interactions
  
• Strong attention to details
  
• Customer Service and Client Relationship Management experience is
  advantageous
  
  

Benefits

As an
employee of IFZA, you can expect:

• 24 working days as annual leave
  
• Annual
  flight home
  
• Life
  insurance plan
  
• Medical
  insurance plan (with the option to upgrade at your own cost)
  
• Bonus
  scheme (in relevant departments)