Client Retention Manager

About the Role

We are seeking a highly motivated and results-driven Client Retention Manager to join our dynamic team. This pivotal in-house role will be responsible for managing our UK client desk from our vibrant Dubai office. As a Client Retention Manager, you will play a crucial part in maintaining and enhancing relationships with our high-value UK clients, operating within regulated, high-volume markets for a trusted global brand.

Key Responsibilities

• Proactively engage with existing UK clients to foster strong relationships and ensure high levels of satisfaction.
• Implement effective retention and re-activation strategies to minimize churn and maximize client lifetime value.
• Drive strong deposit volumes through expert client management and conversion techniques.
• Address client inquiries and resolve issues efficiently, upholding the brand's reputation for exceptional service.
• Collaborate with internal teams to optimize client experience and identify opportunities for growth.
• Maintain an ethical approach to all client interactions, ensuring compliance with regulatory standards.

What We're Looking For

We are seeking a professional with a proven track record and a performance-driven mindset. The ideal candidate will possess:

• Demonstrated Experience: A strong background in Retention, Re-activation, Conversion, Sales, or Client Recovery.
• Market Expertise: Experience in Forex, CFD, or Trading is a significant advantage.
• Ethical Acumen: An ethical mindset coupled with strong closing abilities.
• Client Management Skills: Ability to effectively manage high-value UK clients.
• Communication: Strong English language skills are essential, with a British accent being a distinct advantage.
• Location: Candidates currently based in Dubai are preferred, ready to work on-site.
• Nationality Requirement: Due to business requirements, we are specifically seeking European, British, American, South African, or APAC Nationals.

Benefits

We value our employees and offer a comprehensive benefits package designed to support your professional and personal growth:

• Competitive Salary: A tax-free base salary ranging from €1500 up to €3000 (negotiable based on experience, skills, and language proficiency).
• Lucrative Commissions: High, tax-free commission structure.
• Professional Development: Structured training programs and access to premium CRM systems.
• Career Growth: Clear opportunities for growth and promotion within the company.
• Work-Life Balance: International Lunch Buffet provided to all employees.
• Relocation Support: Employment Visa and Medical Insurance provided.

Location

This position is based in our Dubai office.

If you are confident in your ability to convert, retain, and deliver strong results, this is your opportunity to thrive and grow within a structured and high-performing environment. Join us and contribute to a global brand's success in the UK market!