Clinical Template Builder

JOB SUMMARY  

This position is responsible for building, maintaining and optimizing the clinic templates within the institutes.   

PRIMARY JOB DUTIES AND RESPONSIBILITIES 

• Develops schedules within assigned Institute for staff physicians, clinical associates, nurse practitioners, nurses, allied health and other resources such as rooms and machines 

• Ensures adequate staffing coverage for all services 

• Coordinates with medical secretaries, surgical and medical coordinators, physicians and clinical operations to ensure no conflicts 

• Builds Epic templates and adjusts day-to-day as required 

• Maintains and updates Epic template patterns 

• Coordinate schedules to ensure all systems are updated including Amion 

• Works with IT to modify blocks, visit types, orders, subgroups and reasons for visits   

• Optimizes schedules by monitoring unfilled slots, working closely with PAR team lead to bring forward patients as needed     

• Liaises with contact center, patient access and IT teams to troubleshoot scheduling errors 

• Coordinates reschedules with PARs and Contact Center 

• Active management of overbooks and add-ons 

• Assists medical secretaries, protocol and GPS/IPC office for urgent appointment requests 

• Identifies areas of improvement to meet access metrics including third next available appointment and waitlist 

• Extracts appointment and utilization reports on a weekly basis 

• Perform monthly quality assurance and spot checks/audits to ensure appropriate management of templates 

• Maintains confidentiality on patient information and sensitive data 

• Assists with developing and improving departmental procedures related to the services 

• Performs other duties as assigned 

QUALIFICATION & EXPERIENCE REQUIREMENTS 

ESSENTIAL 

PREFERRED 

Education 

 High School certificate required 

Bachelor’s degree strongly preferred in specific healthcare or IT profession  or other equivalent profession 

Experience 

• Minimum of 2 years’ experience preferred 

• Health Care industry experience is preferred   

• 1 to 2 years of EPIC or other EMR experience strongly preferred 

Certification and Licensure 

Professional Membership 

Job Specific Skills and Abilities 

• Medical terminology knowledge strongly preferred 

• Strong interpersonal skills 

• Ability to work independently with minimal supervision 

• Strong oral and written communications skills 

• Demonstrates strong planning, organizing, and time management skills 

• Works effectively under pressure to meet established goals and objectives 

• Ability to speak and write in English is required 

• Ability to speak and write in Arabic is preferred 

Technical Competencies 

(Refer to the function technical competency dictionary) 

• Patient Safety Standards and Patient Rights - Intermediate  

• Understanding of Business/ Hospital Policies & Procedures - Intermediate 

• Informatics/ Health Information Systems (HIMS) - Intermediate