Reporting to the Director of Sales, Conference Services, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service while supporting colleagues
Ensure delivery of exceptional customer service with a high degree of integrity and professionalism while providing active support to Fairmont Ajman sales team
Coordinate and handle multiple responsibilities and assignments in a demanding environment in order to prioritize and meet tight deadlines
Prepare and process proposals, contracts and business travel requests as required
Update and maintain all client contact databases on an ongoing basis
Assist with preparation for Site Inspections, FAM Trips and Client Events and attending functions as required
Produce weekly, monthly, quarterly and annual reports
Coordinate the rolling calendar of site inspections, FAMS and VIP arrivals
Log client interaction activities as requested
Participate in and take minutes for all department meetings
Participate in hotel committees
Any other administrative duties as assigned
Qualifications
A Bachelor's Degree and/or Hotel Management degree preferred
Two years experience working for a luxury hotel; and/or other sales related experience will be considered
Strong work ethic and the ability to work extended hours when required
Strong organization and time management skills
Proven ability to work efficiently in a demanding and fast paced environment
Proven ability to work cohesively as part of a team in a multi cultural environment
Proven ability to focus attention on guest needs, remaining calm and courteous at all times
Computer proficiency in Word, Excel, PowerPoint, Opera Sales & Catering, and ability to understand and interpret financial data
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