Collection Officer

Responsibilities:Reconcile accounts, identifying and resolving discrepancies in payments, adjustments, and credits.Handle collections for new clients for the first month (SOA, Reminder, Calls, Follow-ups).Coordinate to book courier for cheque collection.Eliminate negative balance by checking allocations, if advance payment raise hand to Billing to issue advance invoice.Suspense payments clearing and allocation.Respond to queries regarding balances otherwise, escalate to concerned department.Contacting customers and informing them of their overdue bills.Advising customers on their payment options and suggesting methods of payments.Negotiating suitable payment plans.Preparing customer financial statements for banks and the state credit department.Writing final notice to customers when payments are not being made.Instituting legal action when customers fail to pay their debt.Contacting lawyers and insurance agencies to facilitate payments.Perform other duties as assigned by the Finance Manager.Requirements:Bachelors degree in accounting, business management, or a similar field.Previous experience working as a Collections Officer.Excellent negotiating skills.Good written and verbal communication skills.Familiarity with state debt collection laws.Knowledge of payment plans and accounting procedures.Knowledge of office and accounting software.