Collections Executive

Collections Executive (RNPL)

Location: UAE
Salary: AED 3,000 – 5,000 + attractive performance-based incentives

Role Overview

We are seeking a disciplined and results-driven Collections Executive to manage RNPL payment follow-ups, reduce delinquencies, and maintain healthy tenant relationships. The role plays a critical part in protecting portfolio performance and cash flow.

Key Responsibilities

• Track monthly RNPL payment schedules for all active tenants

• Proactively follow up on upcoming and missed payments

• Coordinate with Finance to flag overdue accounts and define next actions

• Report on collection performance against targets

• Work closely with Customer Success on disputes or payment issues

• Communicate professionally to minimize defaults and preserve relationships

• Ensure RNPL applications are properly uploaded and documented

• Coordinate RNPL workflows between tenants, consultants, and finance

• Maintain accurate records of RNPL applications and payment statuses

• Update RNPL availability and terms on Client's listings

• Support tenant onboarding and document verification

• Generate reports on RNPL enrollments, listing performance, and admin KPIs

Requirements

• Minimum 3 years experience in collections or receivables management

• Strong understanding of installment or credit-based payment structures

• Confident communicator with the ability to handle sensitive situations

Key Skills

• Assertive yet professional communication

• Strong discipline and follow-through

• Conflict handling and resolution

• Sales & negotiation

• Accuracy and attention to detail