Collections Executive

Job Title: Collections Executive

Location: Dubai, UAE
Company: Ellington Properties

About the Role

Ellington Properties is seeking a proactive and customer-focused Collections Executive to manage customer payment collections, maintain strong client relationships, and ensure timely recovery of outstanding receivables. The ideal candidate will have prior experience in the UAE real estate industry and be fluent in Arabic, French, and English to effectively communicate with our diverse client base.

Key Responsibilities

• Manage and follow up on customer payment schedules for property purchases.
• Contact customers via phone, email, and meetings regarding upcoming and overdue payments.
• Ensure timely collection of outstanding receivables while maintaining a high level of customer service.
• Resolve customer payment-related queries and coordinate with internal departments to facilitate collections.
• Maintain accurate customer payment records and update collection reports.
• Prepare demand notices, reminder letters, and payment follow-ups in accordance with company policies.
• Monitor customer accounts to identify payment risks and recommend appropriate actions.
• Ensure compliance with company policies and UAE real estate procedures.
• Prepare periodic reports on collections performance and aging receivables.
• Build positive relationships with customers while achieving collection targets.

Qualifications & Experience

• Bachelor’s degree in business administration, Accounting, or a related field.
• Minimum 2–5 years of collections experience within a UAE real estate developer/brokerage or property company.
• Strong understanding of real estate payment plans, SPA terms, and customer collections.
• Experience using CRM and ERP systems (such as Salesforce, Oracle, SAP, or similar).
• Excellent negotiation and conflict-resolution skills.
• Strong analytical and reporting abilities.
• Ability to manage multiple accounts and prioritize workload effectively.

Language Requirements

• Fluent in Arabic (Mandatory)
• Fluent in French (Mandatory)
• Fluent in English (Mandatory)

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong customer relationship management.
• Negotiation and persuasion skills.
• Attention to detail and high level of accuracy.
• Problem-solving and decision-making abilities.
• Ability to work under pressure and meet collection targets.
• High level of integrity and professionalism.

What We Offer

• Opportunity to work with one of Dubai's leading luxury real estate developers.
• Competitive salary and benefits including commissions on targets.
• Career growth and development opportunities.
• Dynamic and collaborative work environment.