Commercial Sales Support Specialist

At Pepperl+Fuchs, we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical systems, our advanced electronic sensors and automation components enable smooth and safe operations around the globe. 

We take pride in fostering a supportive and collaborative workplace culture, where employees feel connected and valued - much like a close-knit family. As we continue to grow, we are excited to welcome a new team member for the following position:

Role Purpose

We are seeking a proactive, detail-oriented, and customer-focused Commercial Sales Support Specialist to join our Middle East team, based in Dubai office. In this role, you will serve as the key commercial interface between customers, distributors, sales teams, and internal stakeholders, ensuring seamless order processing, responsive customer support, and efficient coordination of export and commercial activities. Your contribution will play an important role in delivering an exceptional customer experience while supporting business growth across the region.

Role Responsibilities:

• Manage the end-to-end commercial order process, ensuring timely, accurate, and efficient order handling through the ERP system while maintaining high data integrity.

• Provide prompt support to customers, distributors, and regional sales teams by responding to commercial enquiries, managing order changes, monitoring deliveries, and resolving issues in a professional and solution-oriented manner.

• Coordinate export documentation and collaborate with customs, warehouses, international colleagues, and internal departments to ensure smooth order fulfilment and regulatory compliance.

• Support commercial operations by maintaining accurate customer and sales data in ERP and CRM systems, managing vendor approval processes, and assisting with project documentation and tracking.

• Contribute to continuous operational improvement by supporting marketing activities and exhibitions, enhancing process efficiency, and fostering strong relationships with internal and external stakeholders.

Role Requirements:

• Diploma or Bachelor's degree in Business Administration, Accounting, Commerce, or a related discipline, with relevant commercial or business training.

• Proven experience in commercial sales support, inside sales, customer service, or order management within an international business environment.

• Hands-on experience handling export orders and international customers, with a good understanding of commercial documentation and logistics processes.

• Proficiency in ERP systems (preferably sales and commercial modules), CRM platforms, and Microsoft Office applications, with strong attention to detail and data accuracy.

• Excellent communication, organisational, and problem-solving skills, with a customer-centric mindset and the ability to work effectively across multicultural teams in a fast-paced environment.

Are you excited about this opportunity? We can’t wait to get to know you! Submit your application online — we’re looking forward to hearing from you!

Pepperl+Fuchs actively promotes diversity, equity, and inclusion and is committed to a policy of equal employment opportunity. We welcome applications from all individuals, regardless of ethnicity, country of origin, gender, religion, sexual orientation, age, skin color, physical or mental abilities, social background, or any other protected characteristic. All employment decisions are made based on these principles and in full compliance with applicable federal and state laws.

We kindly request that all applications be submitted exclusively via our online application form.