Concierge

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Concierge to join the resort’s Concierge Services team.

The primary duties and responsibilities of this role are:

• Assist guests with service requests, and general inquiries. 

• Coordinate with internal departments to fulfill guest needs efficiently. 

• Provide accurate information about hotel services, amenities, and local attractions. 

• Handle guest complaints or concerns with empathy and escalate when necessary. 

• Maintain detailed records of calls, requests, and follow-ups. 

• Process guest special arrangements. 

• Ensure qualitative Forbes Five-Star standards are delivered.

• Ensure confidentiality and security of guest information. 

• Support front desk operations during peak hours or special events. 

• Stay updated on property policies, promotions, and procedures.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in a call center or customer service role preferred.

• Strong verbal communication and listening skills.

• Membership of Les Clefs d'Or (Golden Keys) is highly desirable.

• Ability to multitask and work in a fast-paced environment.

• Proficiency in Microsoft Office and property management systems.

• Fluency in English; additional languages are a plus.

• Professional phone etiquette and customer-focused attitude.

• Shift-based schedule including weekends, holidays, and evenings.

• Primarily desk-based with extended periods of phone use.

• Prior experience and training with Forbes Travel Guide standards required.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.