Concierge Agent

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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. 

Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.

The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.

Job Requirement:

To assist guests with Concierge services including entertainment/dining bookings, sending and receiving courier packages and directing guests within and outside of the Hotel. To answer guest questions and resolve guest problems. 

ESSENTIAL FUNCTIONS: 

◆ Make bookings for Concierge Services as requested by guests 

◆ Advise guests on local area (tourism or business locations, sights or events) 

◆ Record all the bookings and activities in Alice portal 

◆ Welcome guests and direct them to Reception 

◆ Know regular guest names and requirements 

◆ Accurate knowledge of hotel facilities and services 

◆ Answer guest questions and resolve guest problems 

◆ Promote the Hotel generally 

◆ Know the names, functions and locations of the Management Team 

◆ Ensure that guests receive their messages and faxes promptly 

◆ Assist with guest luggage when required 

◆ Be aware of daily functions, events, VIP and group arrivals 

◆ To carry out any other duties as required

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: 2 years work experience on the same field in a Luxury Hotel Brand.

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