ROLE SCOPE
Daily Operation Duties
• Support daily costume issuance and return processes for performers and entertainment team members.
• Perform laundry, pressing, steaming, hand sewing, minor repairs on costumes as needed
• Organize and maintain costume storage, wardrobe areas, and issue locations to ensure efficiency and accessibility.
• Assist with costume changes, backstage support, and operational requirements during performances and special events as needed.
• Ensure costumes are properly labeled, sorted, and stored according to departmental standards.
• Support rehearsals, special projects, seasonal activations, and entertainment events.
• Maintain high standards of costume presentation, cleanliness, and overall quality.
• Perform routine quality checks to ensure costumes consistently meet entertainment and brand standards.
• Help preserve production values by ensuring costumes accurately reflect the intended artistic and creative vision.
• Identify opportunities for improvements in costume care, organization, and operational processes.
• Maintain positive working relationships with performers and colleagues across all departments.
• Support knowledge sharing and contribute to a culture of teamwork, professionalism, and continuous improvement.
• Communicate operational concerns, costume issues, and inventory requirements in a timely manner.
Health & Safety and Compliance
• Follow all health, safety, and operational procedures related to laundry equipment, garment care, chemicals, and workplace practices.
• Ensure costume facilities, workspaces, and storage areas remain clean, organized, and safe.
• Comply with departmental policies, company standards, and operational procedures at all times.
• Support sustainability and asset preservation initiatives through proper garment handling and care practices.
QUALIFICATIONS
Essential:
• Higher secondary or equivalent education
• Minimum of 1 year work experience with laundry
• Experience in laundry operations, wardrobe support, garment care, or a related field.
• Knowledge of fabric care, laundering, steaming, pressing, and basic garment maintenance techniques.
• Strong attention to detail and commitment to quality standards.
• Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment.
• Good communication and teamwork skills.
• Ability to work flexible schedules, including weekends, holidays, and special events.
• Basic understanding of inventory control and asset handling practices.
• Positive attitude with a strong customer service and team-oriented mindset.
Desirable:
• Experience within theme parks, entertainment venues, theatre, hospitality, or live event environments.
• Familiarity with costume and wardrobe operations.
• Knowledge of costume fabrics, trims, and specialty garment care requirements.
• Experience working backstage or supporting live productions and events.
• Understanding of costume presentation standards and performer support requirements.
• Experience using inventory tracking systems or wardrobe management tools.
• Basic sewing or garment repair skills.
• Ability to support large-scale events, seasonal activations, and entertainment productions.
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