CRM Manager| Louis Vuitton Dubai

CRM Manager| Louis Vuitton Dubai

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create… Every journey is unique. Today, Louis Vuitton invites you to discover your own.

To be successful in this role you will have solid analytical skills to extract, interpret and convert main client KPI’s into concrete actions for our retail team.

CRM Manager| Louis Vuitton Dubai | Apply Now

Your proximity to the team and ability to coach and influence them will be key attributes to succeed in this role.

Responsibilities

Set up the foundation for CRM excellence in the store

Drive and monitor data capture
Train and support the store team with their CRM skills
Animate the CRM tools with relevant functionalities and content
Build a community of clientelling experts within the store

Define and implement CRM action plans

Elaborate an action plan based on the store priorities in collaboration with other departments
Implement adequate contact strategy to reengage with clients depending on their profiles/segments
Support the store with their clientelling actions
Adapt tools & content according to strategies and priorities
Develop omnichannel potential

Develop client insights

Share clienteling KPI’s reports with the team
Track the store performance
Analyze clientele dynamics and identify opportunities for development

Manage client direct communications

Plan and supervise the sending of e-mailing, mailing or any other communication tools directed to clients
Provide client advisors with guidelines and templates to engage with our clients

Profile

PROFILE

You have a previous retail (in store) experience and strong track record in CRM management in a premium/luxury retail brand.
You have strong analytical skills and are comfortable translating figures into hands on actions in a retail environment.
You are proficient in English and (ideally) Arabic, and you have good animation and presentation skills.
Excel and PowerPoint proficiency.
You are agile, have a strong sense of service and excellence and enjoy working in fast paced international environments with multi-cultural teams.
You are comfortable multi-tasking and highly organized.

Don’t miss out on this exciting opportunity – apply now at dubaiofferz.com