CRM Specialist/ CRM Manager

Are you a visionary leader with a passion for driving excellence in the financial world? An international leading FX Broker, is seeking an experienced and strategic CRM Department Manager to lead our team in Dubai!

This is a key leadership role where you will guide a team of CRM Specialists, own system performance, and drive the data strategy that influences customer retention and operational efficiency at a global scale. We are looking for a mentor and a strategist who can empower our team and build the future of our CRM operations.

Key Leadership Responsibilities:

Team Leadership: Lead, mentor, and develop a high-performing team of CRM Specialists.

CRM Strategy: Execute department-wide strategies that drive engagement and long-term customer value.

System Ownership: Oversee CRM configuration, workflow design, and overall platform optimization.

Data Analytics: Lead behavioral analysis to provide actionable insights for senior management.

Innovation: Continuously refine processes and drive automation to elevate customer satisfaction.

Requirements:

Minimum 3+ years of CRM experience, with at least 2 years in a leadership capacity.

Proven background within the Forex or financial services industry.

Strong analytical and strategic thinking with advanced Excel proficiency.

Excellent communication skills in English verbal and written.

A natural leader with exceptional organization and problem-solving abilities.

Join a global team where you can make a real impact and shape the future of client experience.

Send your CV to: [email protected]

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Competitive Salary Package that Rewards Your Talent (Negotiable based on Experience &Skills)

Full Support for Your Employment Visa to Ensure a Smooth Transition

Extensive Medical Insurance to Keep You Covered and Carefree

Plus, a Range of Exciting Internal Company Benefits to Enjoy