Customer Care Agent (UAE Nationals only)

Join KONE, a Top Employer in the UAE, and become part of a global company that is shaping the future of urban mobility. We are committed to developing local talent and providing meaningful career growth opportunities in a collaborative and people-focused environment.

We are looking for a motivated and customer-focused UAE National to join our Customer Service team.

What You'll Do

• Handle inbound and outbound customer calls professionally and efficiently.

• Manage service requests, callouts, and customer inquiries.

• Support customers during emergency and safety-related situations with empathy and confidence.

• Coordinate with technicians and internal teams to ensure the timely resolution of customer issues.

• Follow up on open cases and maintain accurate records.

• Support customer satisfaction surveys and service improvement initiatives.

What We're Looking For

• UAE National (Family Book holder).

• Bachelor's degree or equivalent qualification.

• Strong communication skills in Arabic and English.

• Customer-focused mindset with excellent interpersonal skills.

• Proficient in Microsoft Office and general IT systems.

• Organized, detail-oriented, and able to perform well in a fast-paced environment.

• Previous customer service experience is an advantage.

Why Join KONE?

• Certified Top Employer in the UAE.

• Structured learning and development opportunities.

• Inclusive and supportive work culture.

• Opportunity to build a long-term career with a global industry leader.

If you are passionate about delivering exceptional customer experiences and want to grow your career with KONE, we would love to hear from you.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/