Customer Experience Supervisor Reception and Call Center

• Acting as a first point of contact at the IFZA Reception and Call Center for Professional Partners, Clients, and visitors 
  
• Overviewing and supporting the smooth running of the IFZA Reception and Call Center, ensuring all aspects of the client experience are delivered to the highest level
  
• Preparing, maintaining, and cross -checking various departmental reports 
  
• Training new staff on the Reception and Call Center SOPs to ensure efficiency and smooth transition into their new role
  
• Delivering prompt, courteous, and efficient assistance to all clients liaising with other departments if necessary
  
• Maintaining excellent knowledge of IFZA’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
  
• Providing various client services including but not limited to document collections and submissions, attestation, mail -management, booking of conference rooms, etc. ensuring compliance with IFZA policies and procedures
  
• Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
  
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
  
• Maintaining professional image and high standards of grooming
  
• Building and maintaining effective working relationships whilst promoting the company culture and values
  
• Performing other job -related duties as assigned by Management
  

Requirements

• Minimum of 2 years’ experience in hospitality or similar customer service role in the UAE 
  
• Excellent verbal and written communication skills in English, knowledge of additional foreign languages will be an advantage 
  
• Excellent communication and interpersonal skills, and knowledge of telephone etiquette 
  
• Customer -oriented mindset and adaptability to different personality types 
  
• Ability to multi -task, set priorities, and manage time effectively  
  
• Excellent active listening and problem -solving skills 
  

Benefits

• 24 working days as annual leave
  
• Annual flight home
  
• Life insurance plan
  
• Medical insurance plan (with the option to upgrade at your own cost)
  
• Bonus scheme (in relevant departments)