Customer Happiness Executive - Front Office

Job Title Customer Happiness Executive - Front Office

Job Code

Job Code PR-10 Category Unspecified

Location

Location UAE - Dubai Division Prime Healthcare Group LLC

Department

Department Administration Type Full Time

Description

Front Office Operations:
 Ensure timely response to all the telephone calls received at the front desk and respond or transfer them appropriately ensuring highest levels of customer care
 Ensure front office reception area is ambiance is appropriately maintained to comfort patients

Patient Registration:
 Welcoming the patient to the facility and ensuring all of the patients questions are responded with accuracy.
 Carrying out the registration process to assist the patients for doctor appointments, laboratory tests, radiology tests and any other services as desired / required.
 Ensuring registration documentation are complete to adhere to the department policies and procedures

Patient / Patient Family Education:
 Clearly communicate with the patient and family about the pre-procedure requirements and steps involved
 Educate the Patient / Patient Family on doctor’s consultation / follow up therapy or laboratory test procedures in line with the requirement of the patients visit.

Health Insurance Procedures:
 Ensure to follow the documentation process including the patient consent form sign-off required for process healthcare insurance claims
 Adhere to the protocol for acquiring approvals for certain – procedures / tests or medication. Advice the patient about turnaround the usually required by the insurance policy
 Contact the patient to update when the approvals are received from the Insurance, to enable the patients to visit for the required procedures or tests.
 Advice the concerned department – i.e. laboratory or pharmacy with the updated details of the patients’ insurance approvals.
 Ensure that only approved insurance claims for testing or therapy are being invoiced to enable generate barcodes for report documentation.
 Coordinating with office assistants to ensure the request form for diagnostic services / branch are being appropriately addressed.

*Preferably graduate of Nursing or with medical background.