Customer Insights & Experience Research Lead

Industry / Sector: FMCG & Consumer Goods


Location: Dubai, United Arab Emirates


Experience: Relevant experience in customer research, insights or experience design


Academic background: Master's in Psychology, Marketing, Business Analytics or related field, or equivalent professional expertise


Employment type: Full-time


Work arrangement: On-site, Dubai


Salary: Negotiable, depending on experience

About the opportunity

Our client in the FMCG & Consumer Goods sector is searching for a Customer Insights & Experience Research Lead based in Dubai.

Role overview

Lead applied customer research and turn quantitative and qualitative findings into service improvements.

Key responsibilities

• Design surveys and research plans.
  
  


• Analyse customer journeys, feedback and service metrics.
  
  


• Present insight reports and improvement priorities.
  
  


• Coordinate research stakeholders and external partners.
  
  

Qualifications & skills

• Research methods, survey design and data interpretation.
  
  


• Qualitative interviewing and presentation skills.
  
  


• Excel, SPSS, R or BI tools advantageous.
  
  


• Relevant postgraduate qualification or equivalent demonstrable expertise.
  
  


• Professional English and ability to work collaboratively in a multicultural environment.
  
  

Who can apply

Master's or MBA graduates and early-to-mid-career professionals with the experience described above. Equivalent demonstrable expertise will also be considered.

What we offer

• Career development and professional growth opportunities within an established organisation in the sector.
  
  


• Exposure to a dynamic, international and multicultural work environment.
  
  

How to apply

Apply via this page or send your CV to [email protected], indicating your earliest availability, relevant professional experience and interest in the FMCG & Consumer Goods sector.