Customer Relationship Management Specialist & QA

LOCATION IN DUBAI

We are looking for a Membership Executive & Quality Assurance Specialist

Our client is a Lifestyle app: YOU will be part of a passionate, people centric, dynamic and international team; who are determined to create the ultimate lifestyle offering.

Collaboration and the sharing of ideas is supported and empowered, contributing to our positive company culture.

THE ROLE: As a Membership Executive and QA Specialist, you will play a pivotal role in enhancing membership experience. The ideal candidate should have experience supporting team members to ensure consistently high-quality customer service.

They must possess a persuasive personality, with the ability to win the trust of potential new

members through professionalism and friendliness. High organizational skills are essential for this role, including creating, developing, and constantly updating playbooks and communication

guidelines for the team to use.

AMAZING PERKS

The company its a Great Place To Work.

> Competitive salary

> Comprehensive insurance

> Flexibility

> In-house chef who provides complimentary breakfast and lunch :)

etc.

RESPONSIBILITIES

Membership Executive objectives

● Ensure members receive aligned and excellent customer service through various

communication channels (phone, email, WhatsApp, chat).

● Resolve member issues quickly and effectively, maintaining a high level of customer

satisfaction.

● Handle a high volume of queries and provide exceptional service to our members.

● Drive sales by actively following up, upselling, and converting leads into members.

● Excite customers with recommendations on how to best utilise their membership.

● Maintain a high level of customer satisfaction through efficient and effective

communication.

Quality Assurance objectives

● Create and update templates for team communication to ensure consistent and effective

messaging to members.

● Develop and maintain a clear playbook outlining communication guidelines and best

practices for the team.

● Support and guide member support team members to improve their performance.

● Regularly review and improve team performance, supporting the team manager in

ensuring service quality.

● Communicate support team performance findings to the team manager and contribute to

quality assurance tasks.

WHAT WE VALUE - SKILLS

• 5 years+ of customer service experience
• Excellent verbal and written communication skills in English
• Strong problem-solving and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Independent and self-motivated
• Reliable, confident, resilient and organised
• A proactive and positive team player
• The want to help and support others in the team
• Weekend work will be included (Sunday and Monday off each week)

Join us :)!