Customer Relationship Officer -Business Banking (UAE Nationals Only)

Job Responsibility:

• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Contacting client and getting missing documents.
• Execute relevant financial transaction for clients in line with service.
• Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing       and prospective customers to achieve the assigned sales objectives/standards.
• Maximize the referral opportunities from client interactions.
• Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
• Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
• Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.

Job Skills & Qualifications:

• High School / Bachelor Graduate 
• At least 2 years of relevant experience in similar job

What we offer you:

• Competitive salary package 
• Strong emphasis on work-life balance and wellbeing across the bank 
• World-class Learning & Development platform and career development 
• Generous annual leave entitlement and Private Healthcare 
• Preferential banking facilities for employees