Customer Relationship Officer (UAE Nationals Only) - Shj region

Job Description:

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:
 

• Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time)

• Provide end to end customer service to Priority Banking customers as per bank TAT’s

• Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries

• Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints

• Inform customers of delays, if any, for their requests raised with the bank.

• Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.

• Coordination with relevant departments for processing within TAT’s

• Address customer complaints & provide First Contact Resolution where ever possible

• Ensure end to end follow up till the customer complaint is resolved and escalate when necessary

• Follow-up with customer post complaint resolution ensuring customer experience

• Ensure closure of complaints within defined TAT for the assigned customers
   

Job Skills & Qualifications:
 

• High School /Diploma Degree in relevant field

• Relevant experience in related/similar job (over 2-10 years)

• UAE National with Family Book
   

What we offer you:
 

• Competitive salary package

• Strong emphasis on work-life balance and wellbeing across the bank

• World-class Learning & Development platform and career development

• Generous annual leave entitlement and Private Healthcare

• Preferential banking facilities for employees