Customer Service Executive Jobs In Dubai UAE 2023 | Fabrics Construction

Customer Service Executive Jobs In Dubai UAE 2023 | Fabrics Construction

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Description:

Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives. With an eye for satisfaction, they ensure that each customer has been given all possible attention needed for positive results through effective methods such as developing new techniques or improving processes in their systems/.

Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Requirements:

• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills