Customer Service & Inside Sales Assistant (m/f) - UAE, Dubai

About IQAir

IQAir AG is a worldwide leader in measuring and improving air quality. We help people lead longer, healthier lives by protecting them from air pollution and allergens at home, at work and on the go. At our Swiss Technology Center we develop and produce IoT air measurement devices and air purification systems for private, public and clinical applications. Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies, embassies and health conscious individuals in over 100 countries. Our mobile air quality -app AirVisual and air quality data platform is used by over 50 million people around the globe. 

Our regional sales and service office in Dubai is expanding. Support us as an office manager, customer service and sales administrator.

Your Tasks

Office Management

• Organize the Dubai branch with all transactions and processes
• Proactive and timely warehouse management
• Coordination with headquarter in Switzerland
• Support for CRM management (mailings, lead handling)

Customer Service

• Handle inbound customer inquiries by email, WhatsApp, phone and in person
• Address customer comments, suggestions, complaints, and issues
• Provide information on delivery times and stock situation
• Order processing (prep. of purchase orders, order confirmations, shipping documents, and invoices)
• Track and receive delivered and returned goods
• Create and maintain customer information and records in our CRM/ERP system
• Support sales staff to process and initiate sales transactions
• Support research and response to RFPs and tenders
• Create reports contact and sales activity reports

Our Requirements

• Completed administrative/commercial/technical education (or similar)
• Proven experience within a Customer Service department and in office management or assistance, preferably within an international organization. Minimum 5 years
• Self-confident to discuss and close orders with private and commercial customers
• Technical support interest
• Fluent in English and Arabic (native), German or French knowledge is an added value
• Home office space available
• Work experience in ME region for at least 3 years
• Experienced in using customer service/ERP/CRM tools
• Stress resistant and reliable personality with very good communication skills internal and external
• Open-minded, flexible, and service-oriented with excellent problem-solving ability. 
  Valid UAE driving license
• Only candidates currently residing in the UAE will be considered 
• No applications via WhatsApp. Please use the application-link

Our Offer

• Regular working hours in home office 
• Work in small team with flat hierarchy
• Training from and direct access to product experts from Swiss headquarters
• Represent best-in-class air quality monitoring and air purification systems for residential, commercial and healthcare settings