Customer Service Officer Freight Forwarding & Logistics

A growing freight forwarding and logistics provider in Dubai—specializing in air, sea, and land cargo movement across the region and worldwide—is expanding and urgently seeking a motivated UAE National to join its Customer Service team. This role serves as the first point of contact for clients.

What You'll Do

• Serve as the primary contact for clients, handling shipment enquiries via phone, email, and in person

• Track and update clients on shipment status from booking through delivery

• Coordinate with operations, documentation, customs brokers, and carriers to resolve issues promptly

• Prepare and verify shipping documents (bills of lading, airway bills, invoices, packing lists)

• Process bookings, quotations, and client requests in the internal system

• Manage complaints and delays professionally, escalating when necessary

• Maintain accurate client records and support account managers with reporting

What We're Looking For

• UAE National (role is part of our Emiratisation programme)

• Minimum high school diploma; diploma/degree in Logistics, Supply Chain, Business, or related fields is a plus

• 0–3 years of experience in customer service, logistics, shipping, or similar roles (fresh graduates welcome)

• Fluent in English and Arabic, spoken and written

• Proficient in MS Office (Outlook, Excel, Word)

• Organized, clear communicator, and comfortable working with deadlines

• Genuine interest in logistics and global trade

What We Offer

• Competitive salary and benefits

• Full on‑the‑job training in freight forwarding and customs processes

• Clear career progression into operations, sales, or account management

• Supportive, fast‑paced team environment

• Eligibility for Nafis support, where applicable

Location: Dubai, U.A.E. Working hours: Monday–Friday, 8:30am–5:30pm

How to apply: Visit www.thebussolagroup.com For Candidates View Open Roles or send your CV to [email protected]