Customer Service Representative

·         Promote and sell Etisalat plans tailored to businesses,
institutions, government entities, and Emirati customers. Provide detailed
information about plan features, benefits, and pricing to potential clients.

·         Identify opportunities to enhance revenue through upselling and
cross -selling of products or services.

·         Ensure exceptional customer service, handling and resolving
customer concerns promptly and professionally.

·         Maintaining a positive, empathetic, and professional attitude
toward customers at all times.

·         Build sustainable relationships and trust with customer accounts
through open and interactive communication.

·         Handle customer complaints, and provide appropriate solutions
and alternatives within the time limits.

·         Identify and assess customers’ needs to achieve satisfaction

·         Follow communication procedures, guidelines, and policies

·         Take the extra mile to engage customers. Respond promptly to
customer inquiries.

·         Recognize, document, and alert the team leader of trends in
customer calls.

·         Acknowledging and resolving customer complaints.

·         Take the extra mile to engage customers. Respond promptly to
customer inquiries.

·         Knowing our products inside and out so that you can answer
questions.

·         Keeping records of customer interactions, transactions,
comments, and complaints.

·         Providing feedback on the efficiency of the customer service
process.

Requirements

Requirements

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·       Experience
(Yrs & Field) : Minimum 1 -year experience in Call Centre
Experience/Customer Care/Front Desk

Educational Qualification : Graduate
(preferred)

Professional Certifications :
Certification in customer service

Skills & Abilities:

• Excellent verbal and written
communication skills

• Strong team player.

• Listening Skills.

• Multi -tasking.

• Problem solver

• Computer proficiency