Customer Service Representative

The missions and activities described below are not exhaustive and may evolve to better suit the needs of Keolis MHI.

Main Resposibilities: 

• Promoting and improving customer service excellence.


• Conduct customer service satisfaction survey and analyse the needs and expectations of customers.


• Cooperate with business partners.


• Handle customers’ complaints.


• Handle customers’ requirements and enquiries by telephone, fax and email.


• Ensure a safe, secure and clean environment for customers and staff.


• Ensure the company strategies and quality systems are followed.


• Report and solve faults and problems according to company procedure.


• Perform and carry out other duties as instructed / directed by the Assistant Manager Customer Experience and Planning & Performance Manager.

Key Skills

• Proficient in spoken and written English and or Arabic.


• Active listening.


• Attentive to details and able to multitask.


• Good interpersonal and communications skills at all levels.

Experience

• A minimum of 2 years of work experience in a relevant field.


• Strong background in transport or services industry is highly preferable.

Educational and Professional Qualifications

• Ideally a degree or high diploma holder in any discipline.