Customer Service Representative

Job description / Role

• Serve as the frontline representative for the company, providing exceptional customer service through various channels, including phone calls and emails. • Engage with customers to understand their needs, address inquiries, and resolve issues promptly and effectively. • Demonstrate empathy and active listening skills to ensure a positive customer interaction experience. • Utilise knowledge of products or services to offer personalised solutions and recommendations to customers. • Collaborate with cross-functional teams to advocate for customer needs and drive continuous improvement in service delivery. • Document customer interactions accurately and thoroughly in the CRM system to maintain a comprehensive record of customer communication. • Strive to exceed performance metrics such as first call resolution, average handling time, and customer satisfaction scores. • Stay updated on company policies, procedures, and product/service offerings to provide accurate information to customers. • Uphold a professional and courteous demeanor in all customer interactions, reflecting the company's commitment to excellence in customer service.

Requirements

• Fluent in Arabic and English. • A minimum of 2 years of working experience in customer service / contact centers will be a plus. • A bachelor's bachelor's degree is a must. • Must have a valid UAE residence visa with an NOC.

About the company

Great companies are built with great people! Connect Resources is U.A.Es leading HR Management Agency and an official alliance of Randstad that offers paramount consultancy services to our clients. We foster an unparalleled industry insight and a sophisticated consultative approach to meet all your HR consultancy needs We keep it simple! Through our unique approach of delivering HR innovation with human interaction at the center, Connect Resources have been able to accommodate many of the clients requirements in different verticals and matched thousands of candidates to rewarding roles in the U.A.E. Connect Resources advances the careers and business success of our candidates and clients through a combination of Talent hunt & Customized Solutions based on the client Business Needs.